TAMK's vision for 2020 is to be the leading UAS in Finland for global education. The quality system supports and directs implementation of TAMK's vision and objectives as an integrated part of the management system and daily operation.
The key quality management principle is continuous evaluation and development of operations based on received feedback. Evaluation is made and any necessary corrective actions are taken immediately, or as an integrated part of the annual internal performance agreement process, which involves TAMK as a whole.
A description of the quality system and all operational guidelines can be found in TAMK's Intranet, which is accessible to staff and students. Information for external stakeholders can be found on TAMK's website. Quality management is discussed actively in a variety of forums.
TAMK's quality work is based on the principles of openness, cooperation, sharing, mutual dependency, and honesty.
TAMK's quality system is a complete entity comprising the procedures, processes, and systems used throughout TAMK to maintain and develop the quality of its education, research, development and support services.
Quality management is continuous evaluation and target-oriented enhancement of operations based on received feedback. Quality work covers the whole organization, and all members of the working and learning community at every level participate in it.
TAMK applies the PDSA cycle (Plan, Do, Study, Act) as its framework for development of operations and quality management. The aim is to improve operations as a continuous process.
PDSA cycle: Click the picture for a larger view.
TAMK is a community of staff and students. Quality management is an integrated part of all its operations. The responsibility for quality is shared by all, in accordance with their work tasks and related duties.
Developing the quality system and specifying concrete objectives are coordinated by the Working Group on Quality Management, which has a representative from every school, support services and all key education processes. The working group has special responsibility for coordinating, preparing and supporting the development of quality management at TAMK.
TAMK's management and quality systems form an entity which directs the whole organization towards meeting its strategic objectives and complying with external demands . The quality system includes procedures for collection of extensive feedback and continuous improvement of performance.
Tampere University of Applied Sciences' quality system
- describes the organization's key goals and objectives in the form of TAMK's strategy, vision, mission, values and principles
- describes TAMK's operations, categorized as main processes and sub-processes
- provides guidelines for practical, day-to-day operations with the aim of maintaining quality by facilitating and harmonising operations throughout TAMK.
- defines measuring instruments and target levels for diverse operations as tools for evaluating success in different areas
- for each area of operation, defines what feedback is collected, and how
- defines how attained results and received feedback are utilized in evaluation and development of TAMK's operations and in resource planning
- establishes well-designed and successful procedures to guide the operations of the entire TAMK community.
TAMK's quality system aims at establishing an organizational culture which encourges every individual to evaluate their own work and to take responsibility for their own continuous learning and development. The management has an important role in utilizing the quality system to support TAMK's development as an expert organization.
TAMK's core processes are education and R&D&I. The support processes are produced by TAMK's internal services, e.g. study services, international services, library and information services, and ICT services. TAMK processes are described in the quality manual Compass.
TAMK has created guidelines for core operations and related processes which require uniform practices in the whole of TAMK to ensure quality. The guidelines aim at facilitating work and increasing transparency. The guidelines for staff are available in the quality manual Compass and the guidelines for students are published in the study guide.
The quality system directs the organization towards fulfilling the promises given to stakeholders in a target-oriented manner. The quality management procedures enable effective measures to be taken in response to received feedback.
Based on the feedback, an assessment can be made of how successfully set objectives have been achieved, and immediate corrective measures are taken if necessary. The feedback received is discussed regularly in different forums, and appropriate plans are made for developing the areas concerned.
TAMK's feedback system comprises
- data collected through diverse feedback surveys
- measurement data and statistics
- data received from stakeholders, and from research and other studies.
For each area of operation, relevant factors are identified for defining successful attainment of set objectives or target levels. The methods, instruments and informants used to collect the data are also described. In addition, the feedback system includes information on the timeframe for the collection of different kinds of data , and whom the different data are intended for.
The schools and units complete annual self-evaluations which, together with the management reviews, form the basis for the action plan objectives of the following year.
Staff development discussions are a key feedback forum. The development discussion summaries and inventory of staff competences provide input for specifying staff competence objectives and measures.