Conflict Management and Communication 3B00CP14-3005

Conflict Management and Communication

Code: 3B00CP14-3005

5 cr

Language of instruction: English

Course dates: 20.02.2018 - 31.05.2018

75.00 €

TAMK Main Campus, Tampere

Registration a minimum of two weeks before the beginning of the course.

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Open University of Applied Sciences

Course dates

20.02.2018 17:00 - 20:00
06.03.2018 17:00 - 20:00
20.03.2018 17:00 - 20:00
03.04.2018 17:00 - 20:00
10.04.2018 17:00 - 20:00
16.04.2018 17:00 - 20:00


The course aims at improving the students' understanding of conflict management, resolution and communication, in a company or organization environment. Furthermore, crisis communication is among the essential topics of the course.

There is an increasing need for settling disputes between individuals and groups of individuals, as a result of internationalization of business and a variety of financial restraints that cause tension among management and personnel of a company (internal conflict management). External conflict management deals with measures a company must take in order to control its brand, image, customer and stakeholder relations, in circumstances of uncertainties and even open conflicts.


The course will include demonstrations, examples, creation of conflict and crisis resolution strategy/plans, communication rehearsals and analyses. It is suitable for students who are interested in developing one's conflict and crisis management abilities, especially in terms of communication.

Further information




Degree programme and study field

Degree Programme in International Business
Social Sciences, Business and Administration

Contact teaching group

The educational provision of the open UAS consists of degree programme courses. Contact teaching takes place either in degree student groups which have places reserved for open UAS students or in separate open UAS groups. Contact teaching of these studies is organised in separate open UAS groups.

How to register?

Please register for the course you wish to take using the registration form provided at the top of this page. Submit the form two weeks before the beginning of the course at the latest. After that, you can contact the Open UAS Office ( to ask if there are any free places available.

Registration becomes binding 7 days before the beginning of the course. We will send an invitation to the email address you have given. The invitation will include detailed instructions about starting the studies.

TAMK’s degree students register through the student administration system, Pakki. They will be admitted if there are free places on the course. The studies are free of charge for degree students.

Payment terms

The payment term is 21 days net from the invoice date.

Cancellation terms

Registration becomes binding 7 days before the course begins. The study place has to be cancelled by contacting the Open UAS Office by email (avoinamk(at) If cancelled later, the whole fee is charged. Please remember to cancel your registration in time if you cannot start the studies. It is never enough simply to inform a teacher that you wish to cancel your registration.

Updated 16.01.2018

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